OpenAthens

Troubleshooting

If you cannot log in to library resources always try clearing your cookies and cache first. 

UNF Login Problems
Issues logging in via UNF credentials:

  • After three failed login attempts on any account that uses your N number, your account is locked temporarily for 5 minutes.
  • OpenAthens, Tipasa, Canvas, MyWings, email apps on devices, and UNF computers all the same login.
  • When you reset your password, be sure to change it on all your devices (smartphones, iPads, laptops, etc) and apps (e-mail, wireless, etc). If the devices or services keep trying the old password, your account will become locked.
  • If your UNF account is still locking up, contact the UNF Help Desk at 904-620-4357, helpdesk@unf.edu.

Other Common Problems

  • Only current UNF students and employees can use OpenAthens for UNF.
  • OpenAthens utilizes cookies.  Please set your browser to accept cookies from:
    • unf.edu
    • flvc.net
    • openathens.org
  • Redirect request problems: OpenAthens connects to sites that UNF has designated and configured. If OpenAthens is not configured to handle authentication to a site you will see the message “We cannot redirect your request”.  You can try accessing the site via the library Databases page, linking to the site without OpenAthens or report the error the eResources Support Team.
  • If you utilize Zotero as a citation manager and you are experiencing access issues, turn off the proxy redirection

 

 

 

Thomas G. Carpenter Library

1 UNF Drive

Jacksonville, FL 32224

Phone: 904-620-2615

Text: 904-507-4122

ask@unf.libanswers.com

View Map

Library Vision

The Carpenter Library aspires to be the intellectual center of its community, to foster innovations that lead to the discovery of knowledge, and to further the research and scholarly endeavors of its users.

Contact  |  Emergency  |   Privacy  |   Regulations  |   Consumer Information  |   Disability Accommodations  |  Diversity |  Jobs at UNF

If you are experiencing difficulty accessing information on the site due to a disability, visit our website accessibility page.

title
Loading...