Database Outage Alerts

Troubleshooting

Optional Troubleshooting Tips

 

If you experience a database that is not working, you can report this to ask@unf.libanswers.com. If you want to try to troubleshoot what’s causing the database not to work properly, try the tips below.

 

  • If you are off campus, make sure you are logged in as a UNF affiliated user. See instructions on how to do that by going to Remote Access 
  • Wait and try again in 5 minutes in a different browser. It might have been a glitch.
  • Clear your cache or cookies, not just your browsing history.
  • Test accessing the database in multiple browsers: Chrome, Firefox, IE edge, etc
  • Check to make sure you are using the latest (or recent) version of the browser.
  • Make sure you are allowing pop up windows.
  • Test if you can access other UNF databases.

 

 

 

Thomas G. Carpenter Library

1 UNF Drive

Jacksonville, FL 32224

Phone: 904-620-2615

Text: 904-507-4122

ask@unf.libanswers.com

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The Carpenter Library aspires to be the intellectual center of its community, to foster innovations that lead to the discovery of knowledge, and to further the research and scholarly endeavors of its users.

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