The ITS HelpDesk is located on the 1st floor and provides a number of services for UNF students. While they do not repair hardware, the Help Desk will help fix all other aspects of your computer, laptop, tablet, or phone. They will install software, and in most cases teach you how to use various programs. The Help Desk will also be your resource for any log-in issues you may encounter on library computers. For more information about the ITS HelpDesk please visit their website, email them at email@example.com, or call them at (904) 620-HELP.
Other important ITS links:
Media:Scapes are located on the 1st and 2nd floors. Please visit this guide on how to use our Media:Scapes. Adaptors may be checked out from the circulation desk on the 1st floor. Feel free to move mobile Media:Scapes to your group's workspace, but we ask that they not leave the floor you find them on.
1st Floor Locations: On the 1st floor there is 1 mobile Media:Scape located just beyond the circulation desk on the West wall.
2nd Floor Locations: Stationary Media:Scapes are along the West wall and offer single or dual screens. 1 mobile Media:Scape is also located on the 2nd floor near the freestanding group rooms.
The library has laptops available for checkout. Laptops cannot leave the building, but feel free to take them to any floor in the library. For more information about our laptop policies and loan periods, visit the Laptop Computer Checkout Policy page.
The library has over 300 computer workstations for student use. A variety of software is installed on these workstations. For a complete list, please visit the official ITS page of available software.
You can use a cloud storage account like Google Drive, Dropbox, etc. or a personal thumb drive. As a UNF student, you also have access to OneDrive - your own personal cloud storage through Microsoft 365 (you access your email and the free web versions of Word, Excel, PowerPoint here). On library computers, it may be an available save location if you are logged in with your n#. Other options for accessing OneDrive through your Ospreys email (MyWings is a quick option) and clicking OneDrive from the list of services, or log in with your Ospreys email address (firstname.lastname@example.org) and password at the OneDrive site. You can also create documents online in one of the Microsoft 365 products.